Meli Tours Terms and Conditions

Welcome to our Fiji tours! We’re here to give you a relaxed, enjoyable experience, but there are a few simple terms to help keep things smooth for everyone.

1. Booking & Payment

All bookings must be made through our website.
Payment is made directly to your driver in cash when you’re collected for your tour.
Please let us know your group size when you book so we can plan transport and stops accordingly.
Be ready on time at your pickup location. If you’re running late, please get in touch with us as soon as possible.

2. Food & Drink

We provide bottled water for all guests as part of the tour.
Food is not included, so please bring your own snacks or meals, or be ready to buy food along the way at local stops.
Please help us keep Fiji clean by disposing of any rubbish responsibly.

3. Travel Insurance

We strongly recommend that all guests have their own travel insurance to cover any unexpected changes, delays, accidents, or medical needs.
All tours are taken at your own risk. Our company is not responsible for any personal loss, injury, or damage that may occur during the tour.

4. Children

Parents and caregivers are fully responsible for the behaviour and care of any children in their group.
Some activities or locations may not be suitable for young children, so please check with us before booking if you’re unsure.

5. Accessibility & Health

Some of our tours may not be suitable for people with mobility issues due to uneven ground, steps, or boat access.
If you or someone in your group has mobility needs, please let us know in advance so we can advise on the best options.

6. Photography

You’re welcome to take as many photos and videos as you like during the tour. We love it when our guests share their experiences!

7. Changes, Cancellations & Refunds

If you need to cancel or change your booking, please give us at least 24 hours’ notice.
Tours may be cancelled or changed due to bad weather or other circumstances beyond our control. If that happens, we’ll do our best to rebook you or offer an alternative.
Refunds are not available once the tour is complete.

8. Behaviour & Safety

For everyone’s safety, please follow any instructions given by your driver or guide.
We reserve the right to refuse service to anyone behaving in a way that is unsafe, disruptive, or disrespectful.

By booking a tour with us, you agree to these terms. If you have any questions, just reach out — we’re always happy to help.

These terms and conditions were last updated in August 2025 and are subject to change without notice.